Recently, to further advance the “Enterprise Service Year” campaign and fully implement the Entrepreneur Green Card system, Huaihua Municipal Bureau of Data has optimized service modes and innovatively rolled out the “Four Inquiries & Four Linkages” working method. The bureau has conducted in-depth research visits and targeted services for enterprises under the city’s “5+10” key industrial chains, comprehensively boosting the quality and efficiency of government services for enterprises.
Research team conducting research at Hunan Xiangtong Industrial Co., Ltd.
Leveraging the “Four Inquiries” to Grasp the Real Conditions of Enterprises
Heart-to-heart inquiries via home visits: Staff go deep into enterprises to observe their development status and learn about their expectations for government services.
Demand-oriented patient inquiries: Exclusive liaison officers are assigned to key enterprises for one-on-one docking to collect corporate demands.
On-site solicitation of advice: Extensive feedback and suggestions are gathered from enterprises to pinpoint bottlenecks in administrative procedures, translating research outcomes into tangible results for relieving corporate difficulties.
Field consultation on policy solutions: Inputs from enterprises on deepening government service reform are collected.
In total, the bureau has collected over 100 pieces of opinions and suggestions from 23 enterprises along the “5+10” key industrial chains, including 13 proposals on major government reforms such as the “One-Stop Service for Industrial Chain Matters”. More than 30 problems raised have been resolved.
Research team conducting research at Hunan Jiahui Department Store Co., Ltd.
Research team conducting research at Hunan Qilixin Electronic Technology Co., Ltd.
Solidly Implementing the “Four Linkages” to Pool Joint Service Forces
Strengthen liaison support: A three-tier municipal, county and industrial park agency team for agency assistance has been built. The city has held over 360 grassroots government service events and provided more than 4,000 agency assistance services, consolidating frontline service capacity.
Multi-party coordination linkage: The bureau collaborates with industrial chain offices, industrial parks, federations of industry and commerce and other institutions to establish a coordinated problem-solving channel covering municipal, county and township levels.
Digital data sharing linkage: Relying on the XiangyiBan App and the One-Stop Online Government Service Platform, cross-departmental data sharing is expanded to reduce repeated material submission by enterprises. The exemption rate for paper certificates in corporate administrative procedures has exceeded 80%.
Enterprise-friendly service connectivity: Exclusive green channels for enterprises are set up with appointment and extended-hour services to deliver fast-track handling for urgent matters and special arrangements for exceptional cases. The bureau plans to extend government services to industrial parks and chain enterprises, delivering customized, full-process administrative services for industrial chain operators.
Research team conducting research at Huaihua Chuangyu New Energy Technology Co., Ltd.
Next Steps
The Municipal Bureau of Data will build an enterprise service zone in the Huaihua flagship store of the XiangyiBan platform, compile user-friendly Handbook of Enterprise Support Policies, and fully roll out the “No Application, Automatic Benefit Access” reform. Meanwhile, a closed-loop mechanism for problem rectification via clearance ledgers and service evaluation feedback will be improved to ensure policy dividends reach enterprises promptly and directly.
At present, the city’s enterprise satisfaction rate remains above 99%. The bureau will continue to inject digital momentum into the high-quality industrial development of Huaihua.
(Translated by Tian Xia)