To implement the “people-centered” service philosophy and effectively meet people’s needs for high-quality information provision, China Telecom Huaihua Branch and its 12 county/county-level city/district branches have rolled out measures to promote deep integration of the “Cloud-Driven Digital Transformation” strategy with livelihood services, and to advance the “Digital Intelligence Benefits People’s Livelihood” initiative since May.
On May 21, China Telecom Huaihua Branch’s Chengnan Sub-bureau held a “Smart Community” themed event in Jinxi Community of Hecheng District. The event site featured a “Safe Neighborhood” service point, a “Secondary Optical Upgrade” consultation desk, an FTTR (Fiber to the Room) full-optical network experience zone, and a network information security awareness corner. Complimentary services such as free smartphone screen protector application and elderly-friendly smart device tutorials were also offered. Addressing residents’ concerns like home network speed upgrades and WiFi coverage optimization, technicians provided tailor-made “one-household-one-plan” solutions on site. Through professional equipment inspection and network upgrade schemes, they helped households step into the “Gigabit Era” of internet experience.
China Telecom Hongjiang Branch set up a Party Member Pioneer Service Team to carry out a “Broadband Free Clinic” campaign in Tuokou Town. Team members conducted door-to-door inspections for network fault risks, provided hands-on guidance for villagers using smart devices, and conducted science lectures on topics such as “Broadband Speed Increase and Fee Reduction” and “Smart Home Security”. For solitary elderly residents and families with left-behind children, the team also delivered personalized elderly-friendly services, demonstrating the use of smart cameras and emergency call devices on site. Since the campaign began, the team has completed network checks for 127 households, facilitated broadband upgrades for 35 families, and installed 18 new AI smart monitoring systems.
To accommodate residents’ daytime work and outings, the service teams innovated with an “Off-Peak Service” model: fixed consultation points were set up at community and village centers, supplemented by night service sessions from 6:00 pm to 9:00 pm. Through a dual-channel approach of “home visits + on-site processing”, the teams have resolved network lag issues, terminal configuration problems, and other concerns for over 160 households, completing 83 transactions on site. Mr. Wang, a resident in Wuling Community, expressed his gratitude, “Telecom technicians worked overtime to optimize our home network. Now my mother, my wife, and I can watch videos without having to crouch next to the router anymore.”
(Translated by Yang Hong)