“A few days ago, I completed the joint transfer procedure of a commercial flat in less than 30 minutes in the Governmental Service Center. At first, I thought it would be very troublesome and I was unaware of the process. I didn't expect you all to have figured it out for me. On the same day, I received the certificate on the spot, saving time and worry. It’s really becoming more and more convenient. ” Ms. Yang praised the high efficiency of the Governmental Service Center of Huaihua City.
In recent years, the Service Center of Huaihua Municipal Governmental has been attaching great importance to build a “Clean and Efficient Governmental Service Center” for the purpose of cultivating a clean and upright administration atmosphere and creating a good business environment. Thus, a series of deep reforms have been taken on management and service to further standardize procedures, improve the level of governmental services, and optimize administration and business environment, and ultimately to increase the sense of satisfaction and happiness of the entrepreneurs and the masses. Concretely speaking, countermeasures are taken as follows:
I. Implementing the responsibility of creating a “clean service hall” and strengthening risk prevention and controlling
Primary issues of “who will take responsibility and how to take responsibility?” must be addressed in the construction of a “clean and efficient governmental service center”. The municipal government, focusing on these issues, strives to build a joint work pattern of various departments.
To clarify responsibility of each working department, the Service Center of Municipal Government has successively issued “1+N” documents such as “Implementation Plan for Carrying out the Construction of a ‘Clean Service Hall’”, “Standards for the Creation of a ‘Clean Service Hall’” , and “Negative List of ‘Counter Work’ and ‘Approval Service Work’ in the Construction of a ‘Clean Service Hall’’, so as to form a joint working mechanism of the city, counties, townships, and villages.
As the main driving force, the Municipal Commission for Discipline Inspection and Supervision has taken actions on special supervision and inspection over cadres’ working style to build a “Clean Service Hall” so as to create a first-class business environment. Up to now, 216 problems have been rectified.
II. Cultivating a clean and upright administration atmosphere
If you enter the Service Hall of Huaihua Municipal Government, the first things that catch your eyes are the publicity boards of “Ten Measures to Promote the Construction of a ‘Clean Service Hall’”, “Requirements for a ‘Clean Service Hall’”, “Standards of ‘Eight Hearts’ Service”, and “Reminders of ‘Clean Governmental Service’”. In addition, there are electronic screens displaying repeatedly the slogans of clean administration culture, efficiency data, and the list of model staff and posts, creating a strong atmosphere of a clean and upright administration.
The Service Hall of Huaihua Municipal Government keeps carrying out education for the staff to be honest and upright, which focuses on learning Party’s constitution, rules and disciplines. In addition, regular lectures are offered on Party’s conducts and clean governance construction and law knowledge, guiding Party members and cadres to abide by rules and regulations.
What’s more, the Service Hall of Huaihua Municipal Government carries out various kinds of activities such as watching popular exhibition and anti-corruption themed films, anti-corruption cultural and artistic works exhibitions, and visiting anti-corruption cultural and educational bases.
III. Building a strong “clean and honest” defense line and smoothing supervision channels
“Everything can be handled on the ‘Fail To Do’ reflecting counter” This is the high praise from the general public and enterprises for the ‘Fail To Do’ reflecting counter of the Municipal Governmental Service Center.
“I come here today to express my gratitude. Thanks to your help, I get the loan so soon.” said Ms. He happily, who applied for a second-hand housing provident fund loan a few days ago.
The praises and smiling faces show the trust and affirmation of enterprises and the masses.
Huaihua Municipal Government sets up the ‘Fail To Do’ reflecting counter in the government service halls at the city and county levels, and places a QR code on the service desk for “supervising on the code and handling affairs immediately”. This forms a joint force to promptly coordinate and solve the difficulties, blockages, and headaches encountered by enterprises and the public in handling affairs, ensuring that their affairs are to be handled timely and properly.
In addition, the municipal government takes measures to smooth complaint channels such as offering the governmental service hotline 12345. By making good use of the big data of “red or yellow cards” and “positive or negative reviews”, the service centers standardize the tracking and rectification process, establish a comprehensive working mechanism to speed up administrative approval so as to improve the mass’s satisfaction.
IV. Promoting “clean and honest” service and accelerating approval process
The prosperity of city owes to the influx of merchants and its long-term prosperity lies in a good business environment.
From January to October 2023, there were 54864 newly registered business entities in Huaihua City. With a large market entity and a large number of businessmen, how to create a business environment with short approval time, high efficiency, good service and excellent public experience, so as to contribute Huaihua’s strength to vigorously promote the construction of a new modern Hunan with Chinese characteristics, is a “must answer” question for the Service Center of Huaihua Municipal Government.
One stop service brings Huaihua a brand of “Coming to Huaihua, Simplified Services Can’t Be Far”. Now, in the municipal government center, there are 50 governmental service departments with 244 staff members, handling 1876 kinds of affairs, which brings great convenience and satisfaction to the citizens and businessmen.
(Translated by Chen Min)