In order to further strengthen the relationship between the Party, the people, and the cadres, and effectively promote the effective resolution of the urgent needs and concerns of the people, on May 17th, Su Litong, Deputy Secretary of the Party committee and Deputy Director of the Municipal Housing and Urban-Rural Development Bureau, came to the 12345 Government Service Convenience Hotline Center to answer public calls and respond to the relevant demands of the citizens within the administrative functions of the Municipal Housing and Urban-Rural Development Bureau.

In an hour and a half, a total of nine enthusiastic citizens asked Su Litong questions, mainly related to property management, construction site construction, house quality and safety, and self-built houses. Regarding the issues reported by the hotline, Su Litong listened attentively, carefully noted them down, and provided detailed and professional responses one by one. For some complex matters that cannot be resolved immediately, he promises to follow up in a timely manner, arrange for relevant departments to coordinate and handle them, and provide a response as soon as possible to ensure that the issues reported by the people are answered and addressed in every detail.

In the next stage, the Municipal Housing and Urban-Rural Development Bureau will attach more importance to the 12345 government online service, continuously improve the process of receiving and handling complaints, adhere to putting the people at the center, promptly respond to and solve people's problems and demands, draw inferences from other cases, resolve similar problems, and effectively improve the ability to handle practical affairs for the people. At the same time, it will carefully analyze its shortcomings and weaknesses, do a good job in all work from the source, and use practical actions to solve problems for the people.

(Translated by Le Guobin)